I don't receive any notifications
iOS / iPhone
- Tap "You" in the bottom menu. Now tap "My Account" right below the profile image. Tap 'App settings' and make sure you have push notifications selected and not only e-mail. You can also try to disable and then reenable the setting.
- Check the settings on your own device. Go to "Settings -> Notifications -> Reshopper" and verify that push messages are enabled.
- Force close Reshopper and restart it - here's a guide if you don't know how to do it.
Android
- Tap "You" in the bottom menu. Now tap "My account" right below the profile image. Tap 'App settings' and make sure you have push selected and not only e-mail. You could try disabling and then reenabling the setting.
- Check the settings on your device. Go to "Settings -> App manager -> Reshopper -> Show notifications" and verify that push messages are enabled.
- Force close Reshopper and restart it - here's a guide if you don't know how to do it.
Android / Huawei
If you own a Huawei phone you might need to do all of these:
- Go to "Settings -> Advanced settings -> Battery -> Protected apps", find Reshopper and protect it. This "whitelists" the app so Huaweis software won't close it (and thereby hinder any notifications from getting through).
- Go to "Settings -> Apps -> Advanced -> Ignore battery optimizations", find Reshopper, and ignore it.
- Go to "Settings -> Notifications & status bar -> Notification center", find Reshopper, and enable "Allow messages" and "Priority".